ARTIFICIAL INTELLIGENCE TECHNOLOGY AND THE PRODUCTIVITY OF COMMERCIAL BANKS IN NIGERIA

Author(s): Dapper, E
Page: 57 - 69
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Publisher: The Creek Journals
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Keywords: Artificial Intelligence, Chat bots, AI technology, Keyphrase and Sentiment analysis, Customer care, Market share, Decision making.

Abstract:

The wave of Artificial intelligence technology in the modern business environment were commercial banks stand out as key players is not just a trend, but a paradigm shift, paving way for a more innovative and productive future for the banking industry. AI technology stands out as a transformative force that is not just about efficiency but also about reshaping how administration tasks are executed. This paper would x-ray the impact of Artificial intelligence technology on commercial banks. The paper was guided by three research questions, which are to find out the impact of Chat bots on customer care, the impact of AI analytics on decision making and the impact of keyphrase and sentiment analysis on market share. Three hypotheses guided the study which were tested at 0.05 level of significance, using Pearson’s moment correlation coefficient and all result showed a positive relationship between AI technology and the productivity of business offices as P values were < 0.05 level of significance. It was recommended that business organization harness the provisions of AI technologies - Chatbots, AI analytics, keyphrase and sentiment analysis as they have significant impact on customer care, market share and decision making,

Citations:

Dapper, E "ARTIFICIAL INTELLIGENCE TECHNOLOGY AND THE PRODUCTIVITY OF COMMERCIAL BANKS IN NIGERIA" Volume 1 Issue 1 Oct, 2025